Thursday, February 7, 2013

APPRAISAL

Of course the minute I close out the last blog post I would get a call from the Branch Manager.  Lets get the good news out of the way.  The appraisal came in today!! Such a relief!  So they are sending everything to underwriting tonight.  Unfortunately she does not think we will close by the 15th.  HUGE DISAPPOINTMENT.

She plans to call us late Monday to give us an update on the status of everything.  At that time, she hopes to definitely nail down a closing date.  She was leaning more towards the 19th which is much better, but still not what we were hoping for.

I told her I remained hopeful that a miracle would occur and we would still close on the 15th, but she still maintains that her gut tells her that won't happen. I refuse to give up.

So on the positive side, its nice to be dealing with ONE person with all the information vs. three people with contradicting information but I was hoping for some vindication!  I want to be able to FORGET how awful this experience has been.  I am still a little bruised from the drama earlier this week and it has simply left a really bad taste in my mouth.  Its hard to be mad when we are now dealing with someone who has their act together, but at the same time I feel like speaking up about what happened hasn't changed anything.  Some poor unsuspecting person will get stuck in the same vicious cycle we have been in over the past few weeks and they will walk away with a bad experience too.  Isn't the point of their survey to help improve their processes and become a better company anyway?  Do I lie on the survey because a branch manager went out of her way to try to help us out?  Don't get me wrong, she has been SO helpful and I do feel better now that she is in control, but how does giving 10's on this survey help them improve?

So what do I do now? While communication has improved, we still aren't getting what we needed most which was the weekend after the 15th to prepare our new home for our arrival.  Now I am going to be MIA right after closing on the 19th only to parachute in at the last minute to meet the movers.  I am just not OK with that.  Now we will have to be rushed and stressed all because of something that was completely out of our control. It is becoming increasingly difficult to get excited about our new home.

I am relieved that we have our appraisal now and also relieved to have just one person to communicate with, but that doesn't fix it for me.  I don't mean to sound so ungrateful, but my heart was REALLY set on the 15th.  I don't want to settle for anything less.

5 comments:

  1. Yay for the appraisal coming in! I'm still crossing my fingers that you can close on the 15th!

    We were told that we could drop names on our survey... so that's our plan. We are going to mention the people that we had complaints about and mention the people that made the whole process completely worth it. That way RH/NVR will know exactly where to look if they truly use these surveys to make improvements.

    ReplyDelete
    Replies
    1. I think this is an excellent idea M. My plan at this point is to mention names so they know exactly who I am talking about. Everyone we have dealt with has been so nice, but not all of them have been very efficient at their jobs!

      Delete
    2. I know exactly what you mean... we've dealt with some people that were extremely nice, but they were not always great at their job!

      Delete
  2. Congrats on the appraisal!! We stopped by the house this evening (we had some of the carpeting installed - yay - so I wanted to check it out), and our SR was less hopeful that we would be closing on the 15th now. Since our LP asked for some additional paperwork, our loan materials haven't gone to underwriting yet. The SR says it may take about week from underwriting to approval...so looks like we'll be closing in two weeks or so. Oh well. Good for you, though! I'm hopeful for ya!

    ReplyDelete
    Replies
    1. Ill be honest with you. They told me that they sent our file to underwriting today but I dont know how that's possible considering they haven't even asked us for our most recent paystubs!!!

      Another HUGE dissapointment.

      Delete