Monday, April 15, 2013

Serious plumbing issue

UPDATE: The plumber was here for about three hours.  Turns out there was gravel in the drain pipe beyond our house.  It required a powered snake and pipe cam to find the issue.  Our powder room was a MESS when he was done.  Unfortunately he damaged our toilet seat and the door jam, but Adam saved the day with a replacement toilet seat as well as a couple of guys to repair the damage.  So glad Adam believed me when I called to explain what was going on.  The good ol Ryan Homes customer service folks didn't believe me and thought I was merely putting in a ticket for a clogged toilet!  Kudos to Adam!

Do you guys remember this picture?  That is the drain pipe for our powder room. It was laid wrong initially and they had to come back and tear it up all the way beneath the slab and redo it.
Well now our powder room toilet won't flush correctly and overfills and the plumber (provided by Ryan Homes) thinks the way the drain was fixed might be why.

Either way its a bigger problem than he thought and is now ripping out the toilet to try to snake it that way.

Definitely not a good Monday!